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Please check if your question is answered below.
Otherwise please Contact us for an answer to your question.
> > > Find the item you want, click on 'Add to Basket' and follow the checkout procedure as directed.
Can I phone you for information?
> > > Yes, please call us on +44 (0)20 3393 4130 (Monday to Friday 10am to 6.00pm GMT)
> > > No i'm afraid you cannot order over the phone, all transactions must be made through the website.
What if I have a question on an item?
> > > Firstly, please contact us using the Contact us page and fill-in the form. Otherwise please call us on +44 (0)20 3393 4130 during office hours of 10.00am - 6.00pm Mon-Fri (GMT).
How will my jewellery be packaged?
> > > Your jewellery will be in a velveteen pouch, inside a customised cadelecb2b box. A customised polishing cloth and information card on the designer of the item you have purchased will be included.
Can you gift wrap something for me?
> > > Please email us after you have ordered and we can giftwrap the item for you.
Can you get something engraved for me?
> > > Please email us after you have ordered and we can get an item engraved for you. We have many fonts available. The charge is an additional £ 10 and may delay delivery by 1 day.
Will I receive confirmation of my order?
> > > Yes you will email confirmation of your order by email.
What if something I want is out of stock?
> > > If something is out of stock there is a high probability we can order it for you, however it may take up to three weeks to receive the item. Please use the contact form to enquire about an out of stock item.
What if I want to change or cancel my order?
> > > You can change or cancel your order until we dispatch it at which point you will receive an email to confirm this has been done. After this the only way of cancelling your order will be to return the item to us as we cannot stop delivery whilst it is in transit.
Are the pictures true to the product?
> > > The pictures are a true representation of the item you will receive. However when we receive new stock from our brands/designers there may be very slight variations.
Which countries do you deliver to?
> > > We deliver to the following European countries:
Austria, Belgium, Bulgaria, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Irish Republic, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovenia, Spain, Sweden, Switzerland, Turkey, UK.
> > > We deliver to the following non-European countries:
Australia, Japan, New Zealand, South Africa, USA.
How long will my order take to arrive?
> > > UK: Next day guaranteed if you order before 4pm.
> > > European: Delivery will take up to 7 days (but usually 5-6 days)
> > > Non-European: Delivery will take up to 14 days (but usually 10 days)
Can I get my order delivered to a different address to my billing address?
> > > Yes you can for UK orders but not for International orders.
What delivery company do you use?
> > > We use Royal Mail for all deliveries. For International orders, Royal Mail will pass the item on to your National postal company for delivery.
What if my order doesn't turn up?
> > > If your order does not arrive, please contact us and we will attempt to locate the package.
What if i'm not at my address when the delivery arrives?
> > > If there is no-one at the address when the delivery, the driver will leave a card with the details on how to collect / re-arrange delivery of your package.
What credit and debit cards do you accept as payment?
> > > MasterCard, Maestro, Visa, Visa Debit, Switch, Solo, Electron.
Do you accept Google Checkout or any other forms of payment?
> > > I'm afraid we do not currently accept Google checkout or any other forms of payment.
Are my credit/debit card details secure?
> > > Our payment processing is completely carried put by Paypal. We do not store your card details. We use industry standard 128-bit SSL protection which authenticates, then encrypts any data you enter into our site meaning it is completely secure. Please contact us for further details.
What if my card is not accepted for payment?
> > > If you card is not accepted for payment, please try using an alternative. There is really not much we can do if our payment processing system rejects the transaction, other than asking you to contact your card issuer to ask why it has not been accepted.
> > > We do not store your card details, however we do store some details about the usage of the website. Full details can be viewed on our Privacy Policy.
What if something doesn't fit?
> > > We understand that you cannot try something on when you have purchased it online, so we have a no questions asked 14-day returns policy if something doesn't fit.
I just don't like something. Can I return it?
> > > Yes you can also return it using our no questions asked 14-day returns policy.
How will I know you have received my return?
> > > We will contact you within 48 hours of receiving your return to let you know that it has been returned and we have issued a refund.
How long will the refund take to clear in my bank account?
> > > It will take up to 7 days but usually clears sooner than this.
What should I do if you have sent me a faulty item?
> > > If you have received a faulty item, please contact us as soon as possible to let us know about it using the form on our 'Contact us' page. We will ask you to return the faulty item to us if possible. Otherwise we will organise the return of the faulty item and then immediately ship you a replacement.
Will I have to organise shipping to return a faulty item?
> > > It will help us massively if you can organise return shipping for your faulty item. We will refund you for the shipping, insurance and compensate for the inconvenience caused in doing this. However, if you are unable to do this, we will organise a pick-up. This may involve us sending you some labels and asking you to attach them to the package.
Will I have to pay to return my item if it is faulty?
> > > Even if you pay for the shipping to return it to us initially, we will refund you, so in the end you will not pay.
When will I receive my replacement?
> > > As you can understand we cannot send out a replacement until we have received the faulty original, so the same day that we receive your returned faulty item we will ship the replacement subject to stock availability.
What is the 'My Wishlist' feature?
> > > Please add any items you might like to purchase to the My Wishlist feature. They will then remain there for you to go back and browse whenever you want. They will een remain if you close the browser and come back to the site.
Can I clear the 'My Wishlist' feature?
> > > Yes by deleting the cookies on your browser you will clear the wishlist. If you are not allowing cookies, the My Wishlist feature will not work.